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Baylor BU One Stop Student Financial Services Resources & Forms Loan Collections
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Baylor Institutional and Federal Nursing Loans

Exit Interview

The Exit Interview is designed to inform borrowers of their rights and responsibilities for each loan. Upon leaving Baylor University, you will receive an email from ECSI asking you to complete your Exit Interview for your loan(s). This is a federal requirement, and all students must complete an Exit Interview for each loan payable to Baylor University.

Repayment

Baylor has partnered with ECSI (Education Computer Systems Incorporated) as a third-party loan servicer for billing, payment processing, and management of Baylor Institutional Loans and Nursing Loans. 

For questions or further counseling about your loans, contact:

ECSI

www.heartland.ecsi.net

Phone: (888) 549- 3274
 If students become delinquent on the repayment of these loans, their accounts will be referred to one of our partnering collection agencies, where collection fees will apply, and credit reporting will begin. Accounts will remain with a collection agency indefinitely.

 

Collection Agency Contact Information 

Williams & Fudge

https://www.wfcorp.com/

Phone (800) 555-5772:
300 Chatham Ave
Rock Hill, SC 29730

General Revenue Corporation

https://www.generalrevenue.com/ContentSite/

Phone (800) 234-6258:
4660 Duke Drive,Suite 200
Manson, OH 45040-8466

 

Federal Tax Return Information

1098-E Form – Student Loan Interest Statement - reports the amount of interest you paid on student loans in a calendar year.  Loan servicers send a 1098-E to anyone who pays at least $600 in student loan interest.

The IRS provides tax benefits for education. They can be used on tuition or loan interest or to maximize your college savings.

A list of Federal Student Aid servicers for the Direct Loan Program and for FFEL Program Loans purchased by the U.S. Department of Education is available on our Loan Servicer page.

For more information about student loan interest deduction, visit the IRS's Tax Benefits for Education: Information Center.

Responsibilities

  1. It is your responsibility to notify the Loan Collection Office if you change your name, address, Social Security number, or any other demographic information.
  2. You have the option to repay, interest free, all or part of your loan during any period in which repayment is not required. You may pay more than the required monthly amount in order to accelerate repayment without penalty, but please note you will be billed your next regularly scheduled payment.
  3. It is your responsibility to contact us prior to each due date if you cannot make any payment for any reason.
  4. It is your responsibility to send us certified proof that you are eligible for deferment or cancellation benefits according to your promissory note(s).
  5. You are responsible for all costs that Baylor University incurs in trying to collect your loan.
  6. All loan accounts payable to Baylor are reported to one or more National Credit Bureaus.
  7. You must complete an Exit Interview when you leave Baylor (graduate, transfer, withdraw, etc.).

Contact Information

Mailing Address:
Baylor University
Baylor One Stop
One Bear Place #97028
Waco, TX 76798-7028

Phone Number: (254)710-2311

Fax Number: (254)710-2114

Still Need Help? Baylor One Stop is here for you

Visit

Bill Daniel Student Center (SUB), Third Floor
1311 S. 5th St.
Waco, TX 76706

Monday: 9:00 a.m. - 4:00 p.m.
Tuesday: 9:00 a.m. - 4:00 p.m.
Wednesday: 9:00 a.m. - 4:00 p.m.
Thursday: 9:30 a.m. - 4:00 p.m.
Friday: 9:00 a.m. - 4:00 p.m.

Call

Financial Aid Questions: 254.710.2611
Student Account Questions: 254.710.2311

Please have your Baylor ID number ready when you call.

Contact Us

Submit an inquiry online

If you experience issues submitting an inquiry, we suggest using Google Chrome and completing the form without autofill.

Mailing Address:

Baylor University
Baylor One Stop
One Bear Place #97028
Waco, TX 76798-7028

Baylor BU One Stop Student Financial Services Resources & Forms Loan Collections
  • Apply for Aid
    Back
    • Incoming Freshman/Transfer
    • Current Undergraduate
      Back
      • Study Abroad
      • Summer Aid
    • Graduate/Professional
    • International
    • Financial Aid Timelines
    • Wintermester
  • Types of Aid
    Back
    • Scholarships
      Back
      • Incoming Freshman Merit-Based Scholarships
      • Transfer Merit-Based Scholarships
      • Current Undergraduate Scholarships
      • Specialty Baylor Awards
      • Graduate Awards
      • Outside/Private Scholarships
    • Grants
    • Work-Study
    • Loans
      Back
      • Undergraduate Student Loans
      • Parent Loans
      • Graduate & Professional Student Loans
      • Law Student Loans
      • MBA/OMBA Student Loans
      • International Student Loans
      • Health Profession Loans
  • Cost & Payment
    Back
    • Tuition & Other Fees
      Back
      • Tuition
      • Meal Plans
      • Housing
      • Optional Fees
      • Student Licensure, Credential and First Certification Costs
    • Cost of Attendance (COA) Calculator
    • Billing Process
      Back
      • View Bill
      • Payment Due Dates
      • Authorized User Access
      • Add/Drop Tuition Refunds
      • Cancellation/Withdrawal
    • Payment Options
      Back
      • Payment Plans
      • Personal Payments
      • College Savings & Pre-Paid Tuition Plan
      • International Payments
    • Refunds & Direct Deposit
    • Baylor University + BankMobile Disbursements
    • Net Price Calculator
    • Estimate Your Bill and Costs
  • Resources & Forms
    Back
    • Appeals
    • Financial Aid Process
      Back
      • Revised Financial Aid Offers
      • Student Responsibilities
    • Financial Aid TV
    • FAFSA Tips and Updates
    • Forms
    • Helpful Links
    • Loan Collections
    • Verification
    • 1098-T
  • Consumer Information
    Back
    • Financial Aid Consumer Information
    • Family Educational Rights & Privacy Act (FERPA)
    • HEOA Student Consumer Information
    • Satisfactory Academic Progress
    • Resources to Help You Meet SAP
    • Title IV Credit Authorizations
    • Emergency Relief Funds (CARES Act, HEERF II, ARP/HEERF III)
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